Returns &
Exchanges.

—Sally Intiego accepts returns within 14 days of the delivery date on eligible items.

—To be eligible for a return, items must be unworn, unaltered, and in their original condition with all tags attached and in original Sally Intiego packaging.

—Items that show signs of wear, have been altered, washed, or damaged will not be accepted for return.

—We reserve the right to refuse returns that do not meet our conditions.

—Email hello@sallyintiego.com with your order number, the item(s) you wish to return, and your reason for returning.

—Our team will review your request and respond within 2 business days with return authorisation and instructions.

—Do not return items without prior written authorisation. Unauthorised returns will not be accepted.

—Once authorised, carefully repackage your item(s) in the original Sally Intiego packaging and arrange delivery to the address provided.

—You are responsible for the cost of return shipping unless the item was received damaged or incorrect.

—We offer exchanges for a different size of the same piece, subject to availability.

—To request an exchange, follow the same process as a return, indicating that you would like an exchange and specifying the size required.

—If the requested size is unavailable, we will issue a refund or offer an alternative resolution.

—Exchanges are only available on full-price pieces. Sale items may not be exchanged.

—Refunds are processed within 7–10 business days of receiving and inspecting your returned item.

—Refunds will be issued via your original payment method.

—Shipping costs are non-refundable unless the return is due to our error (e.g. wrong item or damaged goods).

—You will receive an email confirmation once your refund has been processed.

—Sale and discounted items are final sale and cannot be returned or exchanged.

—Limited-run and exclusive pieces are final sale.

—Custom and bespoke orders are non-refundable.

—Items purchased as gifts are subject to the same returns policy. Gift recipients may exchange for store credit.