Frequently
Asked.

You can add pieces directly to your bag on our website and proceed to checkout. Alternatively, you can order via WhatsApp for a personalised experience. Our team will guide you through availability, sizing, and payment.

Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately at hello@sallyintiego.com or via WhatsApp. Once production or dispatch has begun, changes may not be possible.

Yes. All Sally Intiego orders are shipped in our signature packaging. If you would like a personalised gift note included, please add your message in the order note field at checkout.

Yes. All prices on sallyintiego.com are listed in Nigerian Naira (₦). For international orders, the equivalent amount will be charged at the prevailing exchange rate at the time of payment.

We recommend consulting our Size Guide, accessible on each product page. If you are between sizes or unsure, please contact us via WhatsApp and our team will advise based on your measurements and the specific garment's cut.

Our pieces are designed to a refined, body-conscious fit. Some styles — particularly evening gowns and structured pieces — may be cut slim. We always recommend reviewing the size guide and reaching out if you have any questions.

Minor alterations can be arranged on select pieces at an additional cost. Please contact us before placing your order to discuss whether alterations are possible for your chosen garment.

We deliver nationwide across Nigeria and to select international destinations. For international shipping enquiries, please contact us directly at hello@sallyintiego.com.

Lagos deliveries typically take 2–4 business days. Nationwide delivery takes 3–7 business days. International shipping timelines vary by destination. Express delivery is available on request.

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp. You can use this to monitor your delivery in real time.

We accept returns within 14 days of delivery on unworn, unaltered pieces in original condition with all tags attached and in original packaging. Sale items and limited-run pieces are final sale.

Email hello@sallyintiego.com with your order number and reason for return. Our team will respond within 2 business days with return instructions. Please do not return items without prior authorisation.

Refunds are processed within 7–10 business days of receiving your returned item. The refund will be issued via your original payment method.

Care instructions are printed on the interior label of each garment. As a general rule, our structured pieces and evening wear should be dry cleaned. Essentials line pieces can often be hand washed. When in doubt, dry clean.

Yes. Ethical sourcing and manufacturing are central to our ethos. We work with trusted suppliers and artisans who share our commitment to quality, transparency, and fair practices.